BEST WESTERN INN AND SUITES
Hotel
•
€€
2024
Recommended
•
2024
A large set of buildings and smaller residences, with a very cold and rigid appearance, but lush vegetation transforms this huge hotel into a tropical paradise. Two swimming pools and a Jacuzzi are available. Excellent and rich breakfast served by the pool between and. The rooms are a little kitsch with their thick green carpet and their beds decorated with floral motifs, but comfort is assured. Ask for the rooms by the pool, very pleasant with their small terraces. A tiny Asian garden, with a green fish pond, is located in the hotel's restaurant.
Advertising
Advertising
Organize your trip with our partners Naples
Transportation
Book your plane tickets
Car Rental
Boat rental
Accommodation & stays
Find a hotel
Holiday rental
Find your campsite
Tailor-made trip
Immersion travel
Services / On site
Activities & visits
Find a doctor
Compare and book your accommodation at BEST WESTERN INN AND SUITES
Members' reviews on BEST WESTERN INN AND SUITES
2.4/5
19 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
This time it was like a trash treatment.
Every single day the house keeper will take all towels and will not replace until in evening I ask when return back to room.
Each day I had to ask coffee supply as again house keeper will NOT replace nor clean the used up trash.
Room smelled like a "dampen mold" and had many bugs sprouting from carpet.
Breakfast was stale. Only wrapped fruit was fresh or yogurt was in cold fridge. Eggs were uncooked and bacon was old probably reheated multiple times.
Top it off all, on the day I was suppose to check out. House keeper knocked on my door at 10 am RUDELY to ask me when am I leaving? Checking time is of 11 am and I had confirmed with front desk and yet it was most MEAN AND RUDE treatment where I was asked at 10 am by knocking on my door???????????????? is this how "Best Western" promote to behave with guest?
As I was checking out on Sunday, I was behind due to breakfast rush and I got delayed in standing line for it but I called front desk at 10 am and notified them that because of such rush, I might be at front desk probably 30 mins late though it was not intention as I wanted to get out ASAP. I did get out at 10:55 am and started laoding my luggage in car and WALLAHHH.. though notified front desk, I was locked out at 10:56am. My luggage was still in room that I was getting it out. When I called front desk, the same girl who knew I might be 30 mins delayed told me to report at front desk and take another key???????????? I was already upset and when addressed my frustration on such trashy treatment since 10 am to ask me to GET OUT even though have paid in full and a "Gold member" I felt like treated as trashy homeless.
Finally got my luggage out after waiting 15 mins on house keeper to open my room.
While checking out, I told "James" who happened to be same guy who checked me in. He apologized.
I only and only gave this 1 star for him.
Whoever is the owner needs to know how his staff treats guest.
We are NOT BEGGERS OR HOMELESS taking up space in your property...WE PAY YOU. I WAS CHARGED HUGE AMOUNT FOR SUCH A TRASHY TREATMENT.
NEVER WILL BOOK HERE AGAIN EVER.