Mayfair House Hotel & Garden
2024
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Tropical paradise in the heart of Coconut Grove, with ultra-comfortable suites, rooftop pool and Art Deco decor.
This tropical paradise in the heart of Coconut Grove has just undergone an incredible facelift, and the result is sublime! The hotel offers a variety of very cosy rooms, decked out in warm tones, punctuated by mahogany furniture and Art Deco touches. The most luxurious even have a terrace with outdoor shower, a veritable little garden in which to lounge for hours. Don't miss a dip in the magnificent rooftop pool or a bite to eat at the Mayfair Grill.
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Opening time and information on Mayfair House Hotel & Garden
Rooms from US$369. Rooftop pool.
Message from Management
Mayfair House & Garden is a luxury hotel located in Miami's most walkable neighborhood, offering a variety of room types, all of which are spacious and have high-end bathrooms. Some of the rooms have a wheelchair accessible shower. The hotel also has a conference room that can accommodate all types of events. To make the most of the day, the Gril Mayfair restaurant serves Southwestern cuisine and the Sipsip Calypso Rum Bar offers tropical cocktails and refreshing rosé. A beautiful address for a luxurious stay.
First of all, the building is old, but beautiful. The plants in the atrium are incredible, and the pool is great. Very nice architectural gem right in the heard of Coconut Grove.
This hotel has terrible management… here is what happened:
Day 1, in our room the sink, toilet, and shower were all leaking. Small drips of water so we used one of our towels to keep it from pooling.
Day 2, the housekeeping came, and took the only clean towels that we had, and didn’t replace them. They also took our water bottles and some other strange things. I checked at the pool, but there were also no towels there.
Around noon, I went down to the front desk and asked for some towels so that we could shower before dinner.
At 6:30pm that night - they still hadn’t brought us any towels.
I went back down to the front desk and the manager with the man bun told me they had a problem with the housekeeping and were working on getting more towels. He said he would refund our meals that we had ordered from the pool and restaurant so far.
There were no towels in the entire hotel, but he promised to refund those meals which seemed fair.
They did bring towels a few hours later. The manager never refunded the meals.
Day 3, while relaxing at the pool, they decided to have some obnoxious peloton workout class outside at the pool. Coach was yelling and everyone at the pool was annoyed. I also watched “Man Bun Manager” attempt to fix an issue where some guests had reserved a cabana but the hotel never put any sign to reserve it. Lol awkward.
Around 1pm, everyone that had a cabana had to stand up and wait around while they put towels down on the cabana cushions. Weird and awkward.
Upon leaving, I told the front desk employee about everything and he said he would get the meal refunds sorted out. I never heard from him again about that refund.
A day after checkout I received a text message from “Robert T” asking when he could give me a call. I told him a day and time, Robert confirmed, then never called…
Very strange for a hotel to have no towels, then offer to make things right, but then never actually make things right.
Overall review: 4 stars for the actual building architecture, negative 6 stars for the terrible manager of this hotel. Total rating: -2, but I guess 1 star is the lowest I can give.