THE PHOENICIA * * * * *
Hotel
•
€€€
2024
Recommended
•
2024
If you had the chance to stay in this hotel, you shouldn't recognize it any more. Closed for more than a year, it opened its doors on May 1, 2017 with a completely renovated décor. The most prestigious hotel in Malta is still located in a colonial building surrounded by large gardens and dominates two ports. And its renovation preserved the architecture, charm and atmosphere of the middle of the twentieth century, which had earned him the stay of all the international stars on the island, including the Queen of England. Near the walls of the old town, this five star offers small, but beautifully equipped rooms, all with magnificent views. The high quality services will certainly be appreciated by the beauty of its gardens and the magnificent swimming pool with stunning views of the harbor. More if needed, its gourmet restaurant, the Phoenix, with refined décor and gastronomy studied.
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Members' reviews on THE PHOENICIA
4.8/5
38 reviews
Value for money
Location
Cleanliness
Setting / ambience
Service
Visited in november 2023
Fabulous afternoon tea. Staff very attentive helpful and polite. There is great atmosphere with people coming and going. The gardens are extensive and beautiful with quiet places to sit.
THE PHOENICIA
Manager
11/15/2023 at 12:28
Dear Ms. Nutall,
Thank you for taking the time to provide us with your feedback following your recent Afternoon Tea at The Palm Court Lounge and The Phoenicia Malta.
We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require in the meantime.
Kind regards
John Abela
Quality Assurance Manager
Thank you for taking the time to provide us with your feedback following your recent Afternoon Tea at The Palm Court Lounge and The Phoenicia Malta.
We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require in the meantime.
Kind regards
John Abela
Quality Assurance Manager
See the translation
Visited in november 2023
Loved the hotel. Excellent location just outside the city walls. Great outdoor infinity pool facing the harbour. Their spa with indoor pool and salt room is one of the best. The restaurants are great. The entire hotel has very calm feel to it (except the reception area which is a bit cramped). Would love to go back. All rooms have balconies with great views and soundproof windows, but the real gems are the garden, spa, sunset from the poolside area and terrace section at The Phoenix for meals
THE PHOENICIA
Manager
11/13/2023 at 14:01
Dear Ms. Patwardhan,
Thank you for taking the time to provide us with your feedback following your recent stay with us at The Phoenicia Malta and visit to our The Phoenix Restaurant.
We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.
Kind regards
John Abela
Thank you for taking the time to provide us with your feedback following your recent stay with us at The Phoenicia Malta and visit to our The Phoenix Restaurant.
We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.
Kind regards
John Abela
See the translation
Visited in november 2023
Definitely a flagship for the hospitality in Malta.
THE PHOENICIA
Manager
11/09/2023 at 17:13
Dear Mr. Grigolo,
Thank you for taking the time to provide us with your feedback and your nice comments following your recent visit to The Phoenicia Malta.
We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.
Kind regards
John Abela
Quality Assurance Manager
Thank you for taking the time to provide us with your feedback and your nice comments following your recent visit to The Phoenicia Malta.
We sincerely look forward to having the pleasure of welcoming you back at The Phoenicia in the near future and remain at your complete disposal for any further information or assistance you may require.
Kind regards
John Abela
Quality Assurance Manager
See the translation
Visited in november 2023
What a hotel & team!
We stayed for 4 nights and got to fully try out all the hotel has to offer.
When we arrived, we were greeted by Craig Hum. Who was extremely helpful in grabbing our bags, guided us to reception, and a casual a chat to us whilst we waited to check in. He immediately remembered our names and for the the rest of our stay, always greeted us by name, and was so friendly and helpful.
*Room*
We stayed in a deluxe harbour view room which was nice. We were given a lovely bottle of fizz along with a small treat for our stay which was a lovely touch! It’s always nice to see a personalised message from the hotel, especially one which has as many guests as this!
*Breakfast*
We chose to have the buffet most days. Food on offer was well cooked, the egg station is brilliant and the hot drinks on offer are well made, as well as fresh juices
*Dinner*
We ate at the restaurant twice, and both times it was fantastic, for context, we also ate at some of the 1* places on the island (Under Grain) and we both felt we had a nicer and more enjoyable meal at the Phoenicia! Food was very well cooked, the staff are amazing, and the Wine list is very good. Highly recommend the Salt Baked Sea Bass and the Tiramisu!
*Service*
Throughout this entire stay I wondered if i booked the right hotel, I was torn between The Phoenicia or Iniala Harbour House. And having had the treatment from the Staff at the Phoenicia, I can confidently say we stayed at the right place!
It is always good to receive nice service, but when the staff in the hotel actually remember your name, your preferences, your booking without looking at their system etc. it shows that the team here give it that extra bit of attention to detail and care.
Whilst I am sure all the staff here are brilliant, the following staff members we met with/encountered really were exceptional:
Door: Craig
Restaurant (dinner): Alejandro, Saaswat
Breakfast: Rex
Restaurant Front of house: There were 2 members of female staff who both greeted us and made bookings etc. Unfortunately I didn’t get to see their name badges (angles and it was dark) but they were both fantastic.
We can not wait to come back and visit again!
We stayed for 4 nights and got to fully try out all the hotel has to offer.
When we arrived, we were greeted by Craig Hum. Who was extremely helpful in grabbing our bags, guided us to reception, and a casual a chat to us whilst we waited to check in. He immediately remembered our names and for the the rest of our stay, always greeted us by name, and was so friendly and helpful.
*Room*
We stayed in a deluxe harbour view room which was nice. We were given a lovely bottle of fizz along with a small treat for our stay which was a lovely touch! It’s always nice to see a personalised message from the hotel, especially one which has as many guests as this!
*Breakfast*
We chose to have the buffet most days. Food on offer was well cooked, the egg station is brilliant and the hot drinks on offer are well made, as well as fresh juices
*Dinner*
We ate at the restaurant twice, and both times it was fantastic, for context, we also ate at some of the 1* places on the island (Under Grain) and we both felt we had a nicer and more enjoyable meal at the Phoenicia! Food was very well cooked, the staff are amazing, and the Wine list is very good. Highly recommend the Salt Baked Sea Bass and the Tiramisu!
*Service*
Throughout this entire stay I wondered if i booked the right hotel, I was torn between The Phoenicia or Iniala Harbour House. And having had the treatment from the Staff at the Phoenicia, I can confidently say we stayed at the right place!
It is always good to receive nice service, but when the staff in the hotel actually remember your name, your preferences, your booking without looking at their system etc. it shows that the team here give it that extra bit of attention to detail and care.
Whilst I am sure all the staff here are brilliant, the following staff members we met with/encountered really were exceptional:
Door: Craig
Restaurant (dinner): Alejandro, Saaswat
Breakfast: Rex
Restaurant Front of house: There were 2 members of female staff who both greeted us and made bookings etc. Unfortunately I didn’t get to see their name badges (angles and it was dark) but they were both fantastic.
We can not wait to come back and visit again!
工作人員態度親切友善，
房間整潔明亮，餐廳食物也美味豐富，
絕對是直得推薦的真五星級飯店。