Results Hotel Belle Mare Et Palmar

SALT OF PALMAR

Hotel €€€
4.7/5
88 review

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Carte de l'emplacement de l'établissement
Route Côtière, Belle Mare Et Palmar, Mauritius Show on map
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2025
Recommended
2025

Eco-responsible hotel distilling an art of living centered on well-being and exchange and showcasing local know-how

Eco-responsible, this zen and sparkling brand distills an art of living centered on well-being, exchange and the promotion of local know-how: local organic products, care creams with island scents, a range of immersive excursions - meeting with producers, craftsmen, fishermen, etc. - and more. Artist-designer Camille Walala has created a colorful decor inspired by tropical tones. We love the in-house playlists, the cocktails at the Rooftop bar, the food at the various restaurants (including vegan options), the rituals at the spa and its salt chamber.

Did you know? This review was written by our professional authors.

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Members' reviews on SALT OF PALMAR

4.7/5
88 reviews
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Value for money
Location
Cleanliness
Setting / ambience
Service

The ratings and reviews below reflect the subjective opinions of members and not the opinion of The Little Witty.

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Visited in 2023-08
Small but very cozy hotel with a unique concept of treating its customers casually like as if they were hosting relatives or friends. With no TV in the rooms, they try to induce you in exploring around or have fun by participating in games or other activities. The food is served 'a la carte' but is of high quality. So you get to choose a 3 set meal course for dinner from a large choice of menu including some local food. Despite being on the East Coast, if there's good weather, you get to enjoy a beautiful sun set with all its different shades reflecting on the crystal blue sea.
Visited in 2023-08
I really don’t understand why there is so many positive reviews for this place, but please trust me, it’s not worth your money.

My fiancé and I visit Mauritius once a year, we typically stay in a villa with my family but this time we thought we’d experiment staying at a hotel just the two of us, for a romantic get away. Our stay was 3 nights (Jan 1st - 4th 2023) and to be honest, it was 3 days too much.

FOOD:
Extremely overrated, overpriced and very often the food was spoiled or inedible. I’m not the type of person to send food back to the kitchen but when the steak is so tough you can’t chew it or when the yogurt was clearly left outside all morning it began to ferment… that’s when I have a problem. I complained to the staff numerous times and rather than fixing the problem they just apologise but it kept happening time and time again. I read a review from a prior guest who had FOOD POISONING from this hotel, and it doesn’t surprise me one bit. When it was edible it was mostly very meh.

DRINKS
Overpriced, overrated and has barely any alcohol in it, are you noticing a pattern here?

SMELL
On our last day, there was this awful swage smell that was lingering all day around the pool area and during our last dinner at the hotel, the staff thought that supper would be the PERFECT time to sort out the horrendous sewage stench.
I kid you not, there was a man sorting it out TWO METERS away from guests eating their food. How they think this isn’t a health and safety violation I do not know…

SERVICE:
Some servers were very friendly but good Lord was the service slow.

NOISE:
Our room was next to a public park, where locals would often have parties in the middle of the night. So keep that in mind.

CLEANLINESS:
Never changed sheets or towels, never didn’t sweep or mopped either, there was sand all over the room. The cleaners basically just make the bed and turn on the air-con.

SPA:
Unenthusiastic and miserable. One of the staff walked in the room without knocking while I was getting changed, didn’t apologise.

LOCATION:
Beach front which is great but there isn’t many restaurants at walking distance.

OVERALL:
We did end up complaining to the manager. He was very friendly but always disagreed with our feedback, or had some sort of “reasonable explanation” for every one of our complaints. I.e "Your steak turned out tough and dry because we aim to ensure the safety of our pregnant guests by preparing all steaks to an extremely well-done level”

But not to worry he gave us a free branded reusable water bottle for our troubles.
SALT OF PALMAR
SALT OF PALMAR Manager
2023-08-19 20:00:04 at 2023-08-19 20:00:04
Dear Nadezhda,

I would like to express my sincerest apologies for the less-than-ideal experience you had during your recent stay at our hotel from January 1st to 4th, 2023.

Firstly, I deeply regret the subpar quality of food you encountered. Please be assured that we take such issues seriously, and I will be following up with our culinary team to prevent any recurrence. Your dissatisfaction with our beverages is also disheartening, and I will be discussing your feedback with our bar team to ensure improvements are made.

I would also like to apologize for the inconvenience caused by the sewage issue during your last day with us. I understand how the handling of the situation affected your dining experience, and for that, I am sincerely sorry.

Regarding the slow service you experienced, I apologize for any inconvenience and will be addressing this with our team to ensure more prompt and efficient service moving forward. The disturbances you faced due to the proximity of the public park are also regrettable, and we will be considering measures to mitigate such noise for our guests.

In terms of cleanliness, I'm sorry to learn that our housekeeping did not meet your expectations. I will review this matter with our team to ensure that our cleanliness standards are upheld consistently.

I apologize for the negative spa experience you had, particularly with our staff member. I will be addressing this incident with the spa team to ensure it does not happen again.

While our beachfront location is something we cherish, I acknowledge your concern regarding the limited dining options within walking distance. We will look into how we can enhance the convenience for our guests.

I understand that you spoke with our manager during your stay and were not entirely satisfied with the responses you received. I would appreciate the opportunity to discuss your concerns in more detail and work towards a resolution. Please contact me directly at [email protected] at your earliest convenience.

I hope you know that your feedback is invaluable to us and that we are dedicated to making the necessary improvements to ensure our guests have a memorable and enjoyable stay. I sincerely hope you will consider giving us another chance to provide you with the high-quality service you deserve.

Sincerely,

Raj Reedoy
General Manager
Salt of Palmar Hotel
Visited in 2023-08
Magnifique hôtel avec un emplacement paradisiaque, la chambre avec vue sur mer est très bien agencée tout comme l’hôtel, pour avoir beaucoup voyagé, dans le monde entier les prestations et les services sont dignes des plus grands hôtels, 5 étoiles du monde. La restauration est incroyablement bonne les repas sont raffinés et tout est fait maison y compris le petit déjeuner car ils disposent de leur propre boulangerie.
Tout le personnel est à l’écoute et disponible tout en restant discret.
Un grand merci aux managers Rishi et Med
Sans oublier Sanjay qui se soucie, toujours que nous manquions de rien du tout pendant les repas.
Et pour finir, le rapport qualité prix est le meilleur de la côte pour un 5 étoiles.
Incontournable si vous venez à l’île Maurice
Encore merci à tout le personnel.
SALT OF PALMAR
SALT OF PALMAR Manager
2023-08-19 20:02:38 at 2023-08-19 20:02:38
Dear Mohamed B,

Thank you very much for your glowing review of our hotel and for taking the time to share your experiences with us. We are thrilled to hear that you had such a positive and memorable stay.

We are delighted that you enjoyed the sea view from your well-appointed room and appreciated the design and decor of the hotel. It brings us immense pleasure to know that you found our services to be on par with some of the best 5-star hotels around the world.

It is heartwarming to hear your compliments about our catering. We are proud to serve our guests with refined and homemade meals from our own bakery, and it is wonderful to know that you enjoyed your dining experience with us.

We are grateful for your kind words about our attentive and discreet staff. Your appreciation for the hard work and dedication of our team members, including Rishi, Med, and Sanjay, is genuinely appreciated, and we will make sure to pass along your compliments to them.

We are very pleased that you found our hotel to be of great value for money. We strive to provide an exceptional experience for our guests at a competitive price point, and it is gratifying to know that we succeeded in this during your stay.

It was our pleasure to have you as our guest, and we hope that you will choose to stay with us again during your next visit to Mauritius. Thank you again for your wonderful feedback, and we look forward to welcoming you back in the future.

Warm regards,

Raj Reedoy
General Manager

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