We believe in meaningful travel. Trips that allow you to meet people and not only to discover places. This type of travel satisfies your thirst for discovery and brings you closer to the local population and their way of life. You let yourself be carried away by the local sounds and flavours. You explore your environment. You live your stay fully.
SALT establishments are wonderful places that offer you everything you need to discover your holiday destination, to relax, escape and recharge your batteries.
When you choose SALT, you go further by taking a positive approach. We act for the local population and we do everything possible to protect their environment, because sustainable development starts there. We participate in the local economy by employing, sourcing and collaborating locally. This enhances the culture and is a source of joy.
We keep it simple. We do whatever it takes to make you feel at one with the place. This is our definition of luxury. It's all about inspiration, adventure and positive impact.
SALT is a way of life, a culture of authenticity, purity, discovery and interaction. Our principles shape the way we act and inspire what we create, cultivate and organize.
1. Sharing advice from local people
When you leave our facilities, you will be able to explore the area with the help of a guidebook written and illustrated by local people, not a guidebook produced by someone from outside the island. With this guide you will get off the beaten track and discover the other side of the coin: hidden treasures, brand new experiences, authentic handicrafts, the best restaurants, the most beautiful places to swim, hike, walk and the most beautiful views. Take advantage of our know-how to satisfy your desires.
2. Make a positive impact
Making a positive impact is not easy, but it is worth it. It's about being responsible, creating jobs, giving back and appreciating what we're given, being honest and fair. In this way, we sow seeds and build relationships. We support the people and respect their environment. We do not pollute or degrade. We are part of the local population.
3. Environmentally friendly cuisine
Our establishments do not offer buffets. Our waste is always composted or used to feed the animals. This is how we guarantee healthy and environmentally responsible food. We offer simple menus with daily dishes made from the crops of our farm and the nets of our fisherman. We use seasonal products. Our proteins come from local products and everything we cannot grow locally is sourced in an environmentally friendly way. Our free-range eggs come from our neighbor's chicken coop. Our suppliers are part of our family. We bake our own bread, make our own sauces and roast our own coffee.
5. Local sourcing
Our hotels are locally sourced. We seek out the producers and innovative minds who live and work near us. Whatever our needs, we source fruits, vegetables, home décor, furniture, music, photography, fabrics, accessories and toiletries from local producers. The list could go on and on. In this way, we help the local population and economy. Sustainability starts here, it enhances authenticity and gives each SALT establishment its own identity.
6. Multicultural music
The music played in each SALT establishment has been chosen to make you smile. These playlists bring together the classics and the new that are the secret of local music. Expect to rock out to the bewitching rhythms and enjoy the holiday groove.
7. The end of disposables
At SALT locations, you'll never find single-use plastic products. We only use reusable items and no products such as straws, coffee cup lids or mini toiletries. We prefer packaging made from cornstarch, which is also compostable. We clean up the beaches and streets and then give a second life to the plastics we have collected. Switching from single use to multiple use is a simple action to help preserve the planet.
THE SALT SPIRIT AND SOUL
When you come to SALT, you'll notice our ethical, ecological and socially responsible approach. It's not just about ticking boxes. We want you to feel at home with us. It's not just words - we've thought long and hard about what's important to us and rethought the usual standards.
We want to welcome our guests in a different way, as it should be, according to the SALT principles. We don't always have an answer or a solution to everything, but we are always looking for ways to act more responsibly by trying to innovate. The SALT story is just beginning - thank you for following us on this journey.
1. Putting people first
Our goal and philosophy is simple: to captivate our guests by introducing them to local people and places. This approach is not only good for the guests, but also benefits everyone.
We all know our neighbours. They have become our friends. It may sound trite to say that our team is like a family, but it's true. We call all our suppliers by their first names and we know the origin of all our products. We encourage learning, sharing and exchanging skills. In this way, we see the hospitality industry as an opportunity for personal enrichment for both our staff and our guests.
In terms of professional development, we invest in our service culture and invite our guests to share their ideas and experiences with us. In addition, our skills exchange platform allows our guests to experience meaningful exchanges with the local population by acquiring a new skill, sharing their own, or both.
2. zero plastic
Don't look for plastic, at SALT you won't find any single-use synthetic product. In addition, as part of our waste reduction policy, we not only use compost, but we also take care of our planet by helping our suppliers to become more eco-friendly.
In the kitchen, we have created more storage space to reduce the amount of plastic packaging. Think the toiletries in the bathrooms are made of plastic? In reality, they are made from cornstarch. In addition, all towels and bed linen are made of pure organic cotton.
3. Local and environmentally friendly sourcing
We care about where the food we serve you comes from, but also about everything you see, hear and use at SALT.
It is well known that products from Mauritius have long been grown with a large amount of pesticides. Therefore, for all the products that we do not grow ourselves, we carefully select farms and suppliers that are chemical free. Our aim is to wage war on pesticides and to offer only organic products.
Angelo, from La Roche Noire, is our cheese supplier. Giuseppe provides our homemade pasta, Bibi brings us fruit, Ricardo catches our sea urchins, Sudesh finds us the best oysters on the island and Kishor delivers lobster.
The music played at SALT is also local. We choose playlists that showcase the native music scene. This way, we bring out new talent and let you discover authentic tunes that represent the soul of the place.
My fiancé and I visit Mauritius once a year, we typically stay in a villa with my family but this time we thought we’d experiment staying at a hotel just the two of us, for a romantic get away. Our stay was 3 nights (Jan 1st - 4th 2023) and to be honest, it was 3 days too much.
FOOD:
Extremely overrated, overpriced and very often the food was spoiled or inedible. I’m not the type of person to send food back to the kitchen but when the steak is so tough you can’t chew it or when the yogurt was clearly left outside all morning it began to ferment… that’s when I have a problem. I complained to the staff numerous times and rather than fixing the problem they just apologise but it kept happening time and time again. I read a review from a prior guest who had FOOD POISONING from this hotel, and it doesn’t surprise me one bit. When it was edible it was mostly very meh.
DRINKS
Overpriced, overrated and has barely any alcohol in it, are you noticing a pattern here?
SMELL
On our last day, there was this awful swage smell that was lingering all day around the pool area and during our last dinner at the hotel, the staff thought that supper would be the PERFECT time to sort out the horrendous sewage stench.
I kid you not, there was a man sorting it out TWO METERS away from guests eating their food. How they think this isn’t a health and safety violation I do not know…
SERVICE:
Some servers were very friendly but good Lord was the service slow.
NOISE:
Our room was next to a public park, where locals would often have parties in the middle of the night. So keep that in mind.
CLEANLINESS:
Never changed sheets or towels, never didn’t sweep or mopped either, there was sand all over the room. The cleaners basically just make the bed and turn on the air-con.
SPA:
Unenthusiastic and miserable. One of the staff walked in the room without knocking while I was getting changed, didn’t apologise.
LOCATION:
Beach front which is great but there isn’t many restaurants at walking distance.
OVERALL:
We did end up complaining to the manager. He was very friendly but always disagreed with our feedback, or had some sort of “reasonable explanation” for every one of our complaints. I.e "Your steak turned out tough and dry because we aim to ensure the safety of our pregnant guests by preparing all steaks to an extremely well-done level”
But not to worry he gave us a free branded reusable water bottle for our troubles.
I would like to express my sincerest apologies for the less-than-ideal experience you had during your recent stay at our hotel from January 1st to 4th, 2023.
Firstly, I deeply regret the subpar quality of food you encountered. Please be assured that we take such issues seriously, and I will be following up with our culinary team to prevent any recurrence. Your dissatisfaction with our beverages is also disheartening, and I will be discussing your feedback with our bar team to ensure improvements are made.
I would also like to apologize for the inconvenience caused by the sewage issue during your last day with us. I understand how the handling of the situation affected your dining experience, and for that, I am sincerely sorry.
Regarding the slow service you experienced, I apologize for any inconvenience and will be addressing this with our team to ensure more prompt and efficient service moving forward. The disturbances you faced due to the proximity of the public park are also regrettable, and we will be considering measures to mitigate such noise for our guests.
In terms of cleanliness, I'm sorry to learn that our housekeeping did not meet your expectations. I will review this matter with our team to ensure that our cleanliness standards are upheld consistently.
I apologize for the negative spa experience you had, particularly with our staff member. I will be addressing this incident with the spa team to ensure it does not happen again.
While our beachfront location is something we cherish, I acknowledge your concern regarding the limited dining options within walking distance. We will look into how we can enhance the convenience for our guests.
I understand that you spoke with our manager during your stay and were not entirely satisfied with the responses you received. I would appreciate the opportunity to discuss your concerns in more detail and work towards a resolution. Please contact me directly at [email protected] at your earliest convenience.
I hope you know that your feedback is invaluable to us and that we are dedicated to making the necessary improvements to ensure our guests have a memorable and enjoyable stay. I sincerely hope you will consider giving us another chance to provide you with the high-quality service you deserve.
Sincerely,
Raj Reedoy
General Manager
Salt of Palmar Hotel
Tout le personnel est à l’écoute et disponible tout en restant discret.
Un grand merci aux managers Rishi et Med
Sans oublier Sanjay qui se soucie, toujours que nous manquions de rien du tout pendant les repas.
Et pour finir, le rapport qualité prix est le meilleur de la côte pour un 5 étoiles.
Incontournable si vous venez à l’île Maurice
Encore merci à tout le personnel.
Thank you very much for your glowing review of our hotel and for taking the time to share your experiences with us. We are thrilled to hear that you had such a positive and memorable stay.
We are delighted that you enjoyed the sea view from your well-appointed room and appreciated the design and decor of the hotel. It brings us immense pleasure to know that you found our services to be on par with some of the best 5-star hotels around the world.
It is heartwarming to hear your compliments about our catering. We are proud to serve our guests with refined and homemade meals from our own bakery, and it is wonderful to know that you enjoyed your dining experience with us.
We are grateful for your kind words about our attentive and discreet staff. Your appreciation for the hard work and dedication of our team members, including Rishi, Med, and Sanjay, is genuinely appreciated, and we will make sure to pass along your compliments to them.
We are very pleased that you found our hotel to be of great value for money. We strive to provide an exceptional experience for our guests at a competitive price point, and it is gratifying to know that we succeeded in this during your stay.
It was our pleasure to have you as our guest, and we hope that you will choose to stay with us again during your next visit to Mauritius. Thank you again for your wonderful feedback, and we look forward to welcoming you back in the future.
Warm regards,
Raj Reedoy
General Manager