HÔTEL LES GRANDES ROUSSES * * * * *
Hotel
•
€€
2024
Recommended
•
2024
Hotel in the heart of L'Alpe-d'Huez offering spacious and equipped rooms and refined local cuisine.
One of the resort's must-visit hotels, right in the heart of Alpe d'Huez. Renovated by the Collomb family, who have owned the hotel for over 60 years, Les Grandes Rousses offers an ideal location and top-quality amenities. Spacious, cosy, fully-equipped rooms for a cloud-free stay. Refined regional cuisine using local produce. A great address.
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Members' reviews on HÔTEL LES GRANDES ROUSSES
4.4/5
34 reviews
Value for money
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However, it's not a five-star hotel, mainly due to issues with the service:
• Room service breakfast: the experience was catastrophic. For the first three days, something was always missing: no plates, or no sugar, or just two small pieces of bread and two croissants, a very small bowl of jam, very little milk, and by the time the coffee brought up in cups reached the room, it was cold, etc. At 60 Euros for two, one would expect better. Thanks to Nicolas, it improved afterward, having reported these shortcomings to management.
• The pool – we used it once around 5 p.m. after skiing. There was no staff to organize the area. A pile of wet towels and hotel slippers were scattered in the tiny locker room and by the poolside. At the entrance, the floor was so wet and super slippery that a young woman fell at full length in front of me. It was pure luck that she wasn't injured.
• No safe – surprising for a suite at 600 Euros a night: we had passports from two different countries and valuables that we would have liked to protect.
• Housekeeping, more than sketchy. The beds poorly made: the bottom sheet not shaken with the crumbs from breakfast which we found in the evening in our bed and the dust on the furniture not vacuumed.
• The location is not ski-in, ski-out. That's a pity!
In conclusion, we travel a lot – mostly in 4-5 star establishments. This hotel is not a five-star hotel. The staff training leaves much to be desired. They are doing their best, but some basic skills are missing. Again, this does not concern the restaurants which are excellent.