ManoMano is a market place: She acts as an intermediary between you and the merchant who sells you material on the ManoMano website (products and parts). ManoMano has neither stocks nor logistics. So it is not ManoMano who ships your package but the merchant where you make your purchase. ManoMano's role is to find the cheapest brico, garden and garden specialists and negotiate for you exclusive preferential tariffs, select merchants on strict reliability criteria and publish their catalogues on its website with stocks kept up to date in real time, finally to guarantee you delivery according to the merchant's promise. To do this, your payment is not released and returned to the merchant only once you have been delivered. You contacted a merchant and did not reply within 3 days? ManoMano's "Concrete Warranty" will be activated: ManoMano is committed to resolving the dispute and finding a satisfactory solution (refund, exchange or return) with you within 15 days of your call.
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