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HÔTEL LA VILLA EUGÈNE * * * * *

Hotel €€€
3.6/5
14 notice

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82-84, avenue de Champagne, 51200Epernay, France
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03.26.32.44.76
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2024
Recommended
2024

Luxury hotel with 15 rooms all equipped with a minibar in Épernay.

Opened since September 2005, this hotel is a former bourgeois house of the late 19th century, which has belonged to Eugène Mercier, founder of Champagne Mercier, and transformed into a hotel of fifteen rooms each with their own style and a unique decoration, but always of great luxury and true refinement. All of them are equipped with minibar, safe, air conditioning, bathroom with bathtubs and enjoy the latest technologies (telephone, Internet, LCD flat screen TV with satellite). You can relax in the champagne bar, in the cosy small lounges, or take your breakfast in the glass restored in the style of this residence and enjoy the view of the park. At the edge of the terrace, you can also enjoy the heated outdoor swimming pool at any time. Villa Eugene has a free and closed car park in the property. The hotel's website presents a gallery of many photos giving an excellent overview of the beauties of the address.


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Members' reviews on HÔTEL LA VILLA EUGÈNE

3.6/5
14 reviews
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Visited in october 2023
This hotel should not be a 5 star hotel. The first room we were out on was very sad, small, dated, dark and ugly without even a proper shower. When we told the front desk we were prepared to leave to stay in another hotel because we were so disappointed the lady said they would charge us for the full stay anyway even though we were enormously disappointed with the property. We were shown a second room which had an overpowering smell of vomit. We took the room simply because every other hotel in the area was fully booked. We had to air out the room for an hour to try to get rid of the smell. There was mold in the shower, long black hairs on the bedroom floor, disgusting carpet that was filthy to the eye. When we checked for bedbugs, which we don’t usually do but felt like we had to because the hotel seemed so dirty, we saw that the base of the bed had mold spots on it.

The breakfast was very basic so we only had breakfast at the hotel on the first morning. The other mornings we went into Epernay for breakfast (Matin Gourmand was great).

Upon checkout, despite our enormous disappointment, the lady at reception tried to charge us for parking even though we had never been informed of a parking fee.

The hotel is grossly overrated as a 5 star property. It should be listed as 3 star at best. The owners are clearly not investing in the property and trying to make extra money from hidden parking fees and overcharging for a horrendous breakfast. It feels like the owners have run out of money.

A very, very sad property to which I wouldn’t never, ever return.
Visited in october 2023
Magnifieke locatie, centraal in Epernay, Uitstekend hotel met privé parking, het hotel is adembenemend mooi ingericht, het ontbijt is perfect. Supervriendelijke bediening, een absolute aanrader!
Visited in july 2023
Villa merveilleusement construite équipée d'un mobilier et d'une décoration élégants. Le bar est le chef-d'œuvre et un endroit confortable pour déguster du champagne. La piscine et le jacuzzi multijets complètent le confort dont vous pourrez profiter. Comme d'habitude, les gens font la différence et le personnel a été super gentil.
Visited in july 2023
Super petit hôtel très bien entretenu parfaitement placé pour explorer la région du champagne. Le personnel est allé au-delà.
Visited in june 2023
Hotel bien placé mais seul bémol une personne à l'acceuil devrait apprendre à respecter les personnes agées, garder son arrogance et son agressivité pour elle et être éduquée sur le respect du client. Cela n'est absolument pas digne d'un hotel 5 étoiles.

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